How do I place an order?

Orders can be placed 24 hours a day via our website at www.toshibadirect.com. Telephone sales representatives are also available at 1-800-316-0920 5am-5pm PST M-F and 6:30am-2:30pm PST Saturday.

How do I use an online coupon?

During the checkout process on the website there will be a field provided for you to enter any type of coupon code you may have at the time of purchase. If the coupon code is not entered at the time of purchase, the coupon will not be honored.

How do I check my order status?

Order status can be checked online by visiting www.toshibadirect.com and clicking the "Order Status" link on the top header of the page. You will then be asked for your order number and customer number. If you do not have this information, call our Customer Service team at 1-800-618-4444.

What payment methods do you accept?

Toshiba accepts Visa, MasterCard, American Express, Discover, CIT Bank's Toshiba Card, Bill Me Later, and wire transfers. We do not accept international credit cards and we do not ship outside of the 50 United States.

When will I receive my order confirmation?

An order confirmation email will be sent within minutes of placing your order online or over the phone. You will also receive an email invoice when you order is billed to your card and shipped from our warehouse.

Do you accept international orders or ship outside of the United States?

No, Toshiba does not ship outside of the 50 United States. If you are looking for Toshiba products outside of the United States please visit www.toshiba.com and choose your location.

Will I pay sales tax when I order directly from Toshiba?

Notwithstanding anything to the contrary in any third party License Agreement or product documentation supplied with the personal computer, TAIS does not accept the return of component parts, or bundled software, that have been removed from the personal computer system. Pro-rata refunds on individual personal computer components or bundled software, including the operating system, will not be granted. If Customer wishes to return a complete personal computer system, Customer may do so in compliance with TAIS' standard return policies and procedures set forth in these terms of sale.

All returns require a Return Material Authorization (RMA) number, which may be obtained from 1-800-618-4444. An RMA must be requested within fifteen (15) days after Customer receives the product and all products must be returned to TAIS within ten (10) days of receipt of the RMA number. TAIS will only refund the original purchase price of the product plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to be certain all parts are included and there was no abuse or misuse of the product, or user negligence. All products must be returned in original packaging and be in the same condition as Customer received them. TAIS may reject the return for, or deduct costs associated with: missing parts, non original packaging, abuse, misuse of the product or user negligence.

Credit Issuance

After receipt and inspection of the returned products, credit will be issued in accordance with the following:

• Standard products are eligible for refund or replacement.
• Custom configured Toshiba branded products are eligible for refund, subject to a 15% restocking fee, or replacement.
• SelectServ warranty extension and upgrade programs may be returned for credit in accordance with the cancellation terms of the program. The current terms and conditions for SelectServ programs can be viewed online at www.support.toshiba.com
• If opened, software may not be returned. If unopened, software will be handled as standard products. Pre-installed software may only be returned if the product is returned.

I threw out my boxes, how do I return my product?

When returning a Toshiba manufactured product, original packaging is not required, but is highly preferred. When returning a product that is manufactured by a 3rd party company, ALL of the original packaging is required.

When will I get my refund?

All returns and refunds will be processed within 2 business days of receipt in our warehouse. If you purchased with a credit card your credit should take place within 48 business hours. If you paid by check it will take us 7-10 business days to mail a refund check to you.

Refurbished Products

The warranty for refurbished Toshiba branded products is 90 days. Scratches, dents, adhesive marks and overall external appearance on refurbished products are deemed not to be defects in workmanship or materials and are not covered under the warranty.

Refurbished products are not eligible for return. All sales are final.

Whom do I contact for laptop warranty registration or service?

The Toshiba laptop warranty department can be reached at 1–800–240–7100. Hours of operation are 5:30am–5:30pm PT. To confirm that a warranty has been registered please visit http://toshiba.eclaim.com/toshiba/tsbclok1.asp. You will be asked to provide your Toshiba model part number and serial number which can be found on the bottom of your Toshiba laptop.

Whom do I contact for projector warranty registration or service?

The Toshiba projector warranty department can be reached at 1–877–523–8324. Hours of operation are Monday-Friday, 5:00am–5:00pm PT. To confirm that a warranty has been registered please visit http://toshiba.eclaim.com/toshiba/tsbclok1.asp. You will be asked to provide your Toshiba model part number and serial number which can be found on the bottom of your Toshiba projector.

Whom do I contact to have an On–Site warranty repair set up?

Toshiba On–Site Warranty customers can contact Toshiba's Technical Support team at 1–800–457–7777 to request a repair under On-Site Warranty coverage.

When will I receive my Toshiba warranty coverage paperwork?

Toshiba offers a paper-less virtual warranty registration process. To ensure that your warranty has been registered properly please visit http://toshiba.eclaim.com/toshiba/tsbclok1.asp. If the warranty is not registered properly please contact our Customer Service team at 1–800–618–4444 for assistance.

How do I contact Toshiba's Customer Service department?

To speak with a Toshiba customer service representative for additional questions regarding your order placed online or over the telephone, please call 888–255–7816, Monday – Friday 5am–6pm PST or Saturday 6:30am–2:30pm PST.

Email ToshibaDirect Customer Service

To Email ToshibaDirect Customer Service, go to www.toshibadirect.com/td/b2c/emailus.to?msg=os.

What are Toshiba's normal shipping methods on a laptop order?

FedEx and UPS Ground. During the checkout process you will have the option of choosing either.

When will I get my Toshiba Card?

The Toshiba Card will be mailed when approved.

What are the advantages of purchasing with the Toshiba Card?

Some of the benefits of the Toshiba Card include: not having to tie up your existing credit, low minimum monthly payment and special credit promotions and buy promotions. If you would like to apply online please click here.

How do I contact Customer Service for my Toshiba credit card?

Please visit Finance Options for more information.

How do I contact Technical Support?

Laptop computers: 1–800–457–7777

Toshiba digital cameras: 1–800–829–8318

Pocket PC's and Projectors: 1–877–523–8324

What are Technical Support's hours of operation?

Toshiba's Technical Support is open 24 hours a day, 7 days a week.

Where can I find online Technical Support options?

The Technical Support website for laptop computers and projectors is www.pcsupport.toshiba.com. Free camera technical support can be e-mailed at dsc.support@tais.toshiba.com.

How do I claim a Mail–In Rebate on a product manufactured by a 3rd party company?

Please carefully follow all instructions on the appropriate rebate form. If you have any questions about a 3rd party Mail–In Rebate please contact the manufacturer of the product directly.

How do I check the status of a Toshiba Mail–In Rebate?

Go to www.web–rebates.com/toshiba or call 1-888-221-4317 (7am–7pm MT, M–F)

I'm having problems with a Toshiba Mail-In Rebate. What do I do?

Please contact the rebate department with any questions or problems regarding your rebate. The rebate center can be reached at 1–888–221–4317 (7am–7pm MT, M–F).

How long will it take to process my Mail–In Rebate?

Please allow 6–8 weeks for receipt of a rebate check.

What documentation will I need for my Mail–In Rebate?

• The completed rebate coupon
• a clean clear copy of the original receipt, and
• the original complete product label cut away from the computer box that includes the UPC code and numbers, Toshiba part number and serial number.